November 28, 2009

voice response system

Last modified: Thursday, August 08, 2002 

A form of speech synthesis in which sentences are formed by concatenating pre-recorded words from a database. Unlike a TTS system, which uses speech synthesis to form spontaneous sentences and/or phrases based on human phonetics, a voice response system operates with a limited vocabulary in situations where the sentences and/or phrases that are formed follow a strict predetermined pattern. For example, a train station may use a voice response system to notify passengers of schedule information or a train’s status. The synthesized speech is created from a pool of words that are strung together based on the input of a human operator, and the pool only contains a limited number of words as there are a limited number of combinations of words that are necessary for the train station's purpose; financial institutions also use voice response systems to aid customers in getting account information over the telephone. The same principle applies here -- since the financial institution only needs to provide the caller with a limited amount of information, it does not need to be able to generate spontaneous sentences in response to customer inquiries.

Contrast with TTS.

 
Related Categories

Computer Science

Pervasive Computing

Related Terms

concatenate

pervasive computing

speech recognition

speech synthesis

TTS

WAI

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